Terms & conditions

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Society of Lifestyle A/S

1. About us

1.1. The website www.housedoctor.com is owned and operated by Society of Lifestyle A/S, Industrivej 29, 7430 Ikast, Denmark, CVR-no. 26652405 ("Society of Lifestyle" or "we/our/us").

1.2. You can contact us by email hello@housedoctor.com if you have any questions for us.

 

2. Terms and conditions

2.1. Our terms and conditions ("Terms") apply to our delivery of our goods to you and when you order/purchase a product on our website.

2.2. We encourage you to read our Terms and Conditions carefully before ordering a product from us.

2.3. We may change and update the Terms and Conditions from time to time with effect for your fu-ture purchases on our Website. Therefore, you will be asked to accept our Terms and Conditions every time you shop with us.

 2.4. If you do not accept our Terms and Conditions, you will not be able to order goods on our web-site.

2.5. An updated version of the Terms and Conditions is always available on our Website.

 

3. Prices and payment

3.1. All prices are quoted in Danish Kroner (DKK) or Euro (EUR) including the VAT rate applicable in the country where the goods are shipped or delivered to and other taxes/duties.  If the goods are picked up at our warehouse in Denmark, the price includes 25% VAT.

3.2. The total price you have to pay for your item(s), including any shipping and taxes/fees when paying by credit card, will be calculated before you complete your order.

3.3. Your delivery costs vary - depending on the delivery method chosen/offered for the delivery of the item in question. You will be informed of the delivery costs before you complete your order.

 3.4. Your payment for your item(s) is made when you complete the order. If we need to ship the item(s) to you, we will only deduct the money when we ship the item(s) to you from our warehouse. However, the amount is reserved in your account until the item is shipped to you from our warehouse.

 

4. Means of payment

4.1. You can pay with: MobilePay, Visa, Mastercard, American Express, Maestro, Shop Pay, Google Pay and Apple Pay.

We do not charge card fees.

 

5. Ordering goods on our website

5.1. General

5.1.1. You must have a valid credit card payment method that we accept as a means of payment in accordance with section 4.1 of the Terms of Trade for you to order our goods on our web-site. If you are under 18 years of age, you must have a power of attorney from a legal guardian or other legal basis to transact with us.

5.1.2. Our webshop at www.housedoctor.com is open 24 hours a day, but it may be closed for maintenance. We will of course try (as far as possible) to maintain our webshop at night.

5.1.3. If you place an order on weekends or public holidays, your order will not be processed until the next working day.

5.1.4. We will only accept your order if your payment details are correct and if we have no reason to believe that the order will be used for illegal activities or that you do not meet the requirements of our Terms and Conditions.

5.1.5. You can only order our goods via our website. We do not accept orders by telephone.

5.2. When are you bound by your order?

5.2.1. Before you click "Buy", you have the option to customize your order and your information.

5.2.2. When you click "Buy", you will be bound by your order, and you will receive an order confirmation from us in an email.

5.2.3. Should you have made a mistake in your order, please contact our customer service, who can help you. If you have regretted your order, you have a 14-day right of withdrawal (read more about your right of withdrawal in the section "Right of withdrawal"

 

6. Delivery

6.1. Your order will be delivered to the delivery address you have chosen when placing your order.

Ordinary parcels are delivered with GLS, while palletized goods, such as furniture, are delivered with Dachser.

6.2. We strive to deliver your order as soon as possible. The expected delivery time depends on the delivery method for the item you have selected. However, order items or items that are not in stock may have a longer delivery time. You may also find that during particularly busy periods, we may indicate a longer expected delivery time for specific items. Standard shipments within Denmark have a delivery time of 1-3 business days, while pallet deliveries can take 2-7 days. Deliveries outside of Denmark have a delivery time of 3-5 business days for standard shipments and 2-7 days for pallet deliveries.

6.3. We will choose the delivery method for you. You will be informed of the delivery method when you place your order. We reserve the right that some of the delivery options do not apply to certain addresses and time intervals. Only the delivery options that you can choose for your delivery address will be shown when you place your order. We reserve the right to deliver to a different delivery point than the one you have selected if the delivery point you have selected is full. If this is the case, we will deliver your order to a delivery point chosen by the carrier.

6.4. We only deliver to the following countries: Denmark (excluding Greenland and the Faroe Islands) and Germany.

6.5. If we don't have all the items you've ordered in stock, we'll ship the items we have in stock to you first. When we get the items in stock that you have yet to receive, we will send them to you afterwards. You may therefore find that we ship your order several times. In such cases, you will always receive a notification from us at the email address you have provided.

6.6. We bear the risk of your item(s) until delivery.

Palletized goods will be delivered to the curb and thus without carrying or disposal of any packaging.

 

7. Right of withdrawal

7.1. General

7.1.1. If you are a consumer, you may cancel the purchase of your goods within 14 days without any reason.

7.1.2. The withdrawal period expires 14 days from the day on which you or someone who receives the goods for you (not the carrier) receives the goods (in physical possession).

7.1.3. If you have ordered several of our goods in the same order, but we have not been able to deliver your goods to you at the same time (in the same order), the withdrawal period for the Goods will expire 14 days after the day you receive the last item (in physical possession). In cases where more than one item is ordered in the same order, but the items are delivered individually, the withdrawal period expires 14 days after the day on which you or someone who receives the goods for you (not the carrier) receives the last item in hand (physical possession).

7.1.4. If You have ordered a product consisting of several lots or parts, the withdrawal period expires 14 days after the day You receive the last lot or part of the product (in physical posses-sion).

7.1.4.1. If you wish to exercise the right of withdrawal, you must notify us that you wish to exercise the right of withdrawal in an unequivocal statement (in a clear and conspicuous manner) - e.g. by email or letter. You can also choose to use our standard withdrawal form.

7.1.4.2. You have complied with the withdrawal period if you send the notification to us that you want to exercise the right of withdrawal before the withdrawal period expires.

You cannot cancel the purchase by refusing to accept the goods without notifying us at the same time.

Cancellation of part of the purchase: If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not be refunded the shipping costs if you cancel part of your purchase.

7.2. What happens when you exercise your right of withdrawal?

7.2.1. If you cancel your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for. We will refund all payments received from you, minus the return shipping costs, no later than after 14 days from the date on which we have received your notification of exercise of the right of withdrawal.

7.2.2. If you have chosen a delivery method other than our standard delivery, you will have to cover the additional delivery cost and liability yourself.

7.2.3. We will refund your payment with the same means of payment you used for your purchase, unless you have expressly agreed to another form of refund (e.g., a voucher).

7.2.4. You will not be charged any fees in connection with the refund. 

7.2.5. You must return the goods to us without undue delay and no later than 14 days from the date on which you have notified us that you wish to exercise your right of withdrawal. You have complied with the withdrawal period if you return the goods before the expiry of the 14 days.

7.2.6. You must pay your own expenses in connection with the return of the goods, and you are liable if damage occurs during transportation.

Certain items cannot be returned by regular mail. This applies to: most furniture, e.g. coffee and dining tables, bookcases, sofas, chairs, etc., particularly delicate items, e.g. lanterns, mirrors, glass-ware, etc.

 7.2.7. We may withhold your refund until we have received the goods back or you have provided proof of your return of the goods, whichever is the earliest.

7.2.8. You can read more about how to return the goods in the section "Returns"

The condition of the item when you return it:

If the item has lost value because you have used it in a way other than what was necessary to determine the nature, characteristics and functioning of the item, you can only get a partial refund of the purchase amount. The amount you can get back depends on the commercial value of the item.

We recommend that you return the item in the original packaging.

If the original packaging is missing, it could possibly result in a decrease in the value of the item.

 

8. Exceptions to the right of withdrawal

8.1. General

8.1.1. The right of withdrawal does not apply to all types of goods. Below we have listed the goods where the right of withdrawal does not apply.

8.2. Custom-made goods

8.2.1. The right of withdrawal does not apply to goods that are custom made or have a clear personal touch (e.g. goods with engraving, embroidery and the like).

8.3. Sealed goods

8.3.1. The right of withdrawal does not apply to goods that are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery.

 

9. Defective and incorrect goods

9.1. If your item is defective or if we have delivered the wrong item to you, you must contact our customer service as soon as possible. You can find our contact details at the bottom of our Terms and Conditions or in your order confirmation.

9.2. If your complaint is justified, this means that you can either a) return the product and get a refund, b) return the product and get a new equivalent product (redelivery) c) keep the product and get a proportional discount d) keep the product and get the defect rectified or get a refund depending on the specific situation.

9.3. In order for our customer service to help you if you have received a defective or incorrect item, you must provide your order number, item number and a full description of what is wrong with the item.

9.4. In the event that you have received a defective or incorrect item that you need to return, we will bear your (reasonable) costs of returning the item to us. The item must always be returned in proper packaging. Also remember to get a receipt of dispatch so that we can reimburse your shipping costs.

9.5. If your product is defective, you have a 24-month warranty. This only applies if there are original defects in the product in question.

 

10. Returns

10.1. If you need to return an item to us (e.g. if you have regretted your purchase or your item is defective), you must send the item to the following address: Society of Lifestyle A/S, Industrivej 29, 7430 Ikast, Denmark. Items returned via parcel shop are not considered valid returns.

We only accept packages that are sent directly to the address.

10.2. When returning an item, all parts of the item must be returned to us, preferably together with the enclosed return note.

10.3. When you return an item to Us, you are responsible for ensuring that the item is packed in a responsible manner. You bear the risk of the goods until we have received the returned goods in hand (physical possession). We therefore recommend that you save your receipt for the dispatch of the goods.

10.4. Complaints

10.4.1. Complaints about a defect in your goods must be made directly to us within a reasonable time after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.

10.4.2. A two-year warranty period applies, and you as a consumer must therefore make a com-plaint within two years of delivery of the goods at the latest. If the complaint period is not observed, your right to claim defects lapses, unless we have specifically undertaken to guarantee the goods for a longer period.

 

11. Force majeure

11.1. If the agreement cannot be performed due to force majeure, the responsibility shall be exempted in part or in whole according to the influence of force majeure. However, if force majeure occurs after the party delays performance, the party shall not be exempted from liability.

 

12. Personal data

12.1. We treat your personal data confidentially.

The company has prepared a privacy policy that explains how we process the personal data that you provide to us in connection with your purchase and when using our website. You can find our privacy policy here.

We need the following information when you shop with us:

Name, address, phone number and email address.

We register and disclose the personal data that is necessary to be able to deliver the product to you.

The personal data is registered with Society of Lifestyle A/S and stored for five years, after which the data is deleted.

We also collaborate with a number of other companies that store and process data. These companies only process data on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide adequate protection for your data.

The data controller at House Doctor is Society of Lifestyle A/S.

You have the right to know what data we process about you.

If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. For example, if your data is no longer necessary for the purpose for which we need it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: privacy@societyoflifestyle.com.

 

13. Miscellaneous

13.1. Updating our website

13.1.1.  We do our outmost to update the Website and ensure that prices, offers, descriptions and other information about the goods are correct. However, spelling mistakes, errors in prices, offers, descriptions and other information about the products may occur, and sometimes we discover that the price of a product is incorrectly stated. If a price is obviously incorrect and you should reasonably have discovered this, we are not obliged to supply the product in question at the incorrect price.

 

14. Assignment

14.1. We may choose to assign our agreement with you in whole or in part to (a) one of our group companies or (b) to a third party as part of a divestiture of one or more of its companies, business units etc.

 

15. Right of complaint

15.1. If a problem arises with your product or if your product is defective, you must first contact our customer service at hello@housedoctor.com.

15.2. If you are dissatisfied with our handling of your problem with a product, you as a consumer can file a complaint to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaint Portal. If you want to submit a complaint to the Center for Complaint Resolution, you must have sent your complaint to us first. It may be a good idea to send a written complaint to us so that you can document that you have complained if the Center for Complaint Resolution asks for documentation.

In order to be able to complain, the goods or services you want to complain about must have cost at least DKK 1,110 and no more than DKK 100,000.

15.3. You can also use the European Commission's online complaint portal when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. You can sub-mit your complaint via the European Commission's online complaint portal. When submitting a complaint, you must provide our email address: hello@housedoctor.com

 

16. Governing law and jurisdiction

16.1 Any order(s)/purchase(s) you place with us shall be governed by and construed in accordance with applicable law and in accordance with the United Nations Convention on Contracts for the International Sale of Goods (CISG).

16.2 Any dispute or claim arising out of or in relation with your order/purchase shall be settled by the courts of the country applicable under the applicable jurisdictional regulation.



17. Our contact details

If there is anything you are unsure about, please contact our customer service at

E-mail: hello@housedoctor.com

Address: Society of Lifestyle A/S

Industrivej 2

7430 Ikast

Denmark

 

18. Standard cancellation form

(This form should only be completed and returned if the right of cancellation is applied)

To:

Housedoctor.com

Industrivej 29

7430 Ikast

e-mail: hellohousedoctor.com

 

I hereby inform you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:

_______________________________________________________________________________

 

Received on: _____________________________

Received on: _____________________________

 

Name of the consumer:
______________________________________________________________

 

Consumer's address:
______________________________________________________________

 

Consumer's signature: _____________________________________

Date: _________________

 

(only if the content of the form is communicated on paper)

The terms and conditions were last updated on 17th august 2023.