Complaints

Complaints Procedure

All complaints must be submitted to the store or retailer where the product was purchased. They will assess the matter and contact us if necessary.

 

In accordance with the Product Safety Regulation, a justified complaint must, as a rule, be addressed with at least two possible remedies, such as repair, replacement, or refund, unless this is not feasible or would cause significant inconvenience to the consumer or the retailer.

 

If your complaint requires direct contact with us, please email compliance@societyoflifestyle.com and include:

  • Name and telephone number
  • Product details (including item number and batch number, if possible)
  • Place and date of purchase
  • Description of the complaint, including any information about serious incidents or safety concerns

 

We aim to respond to complaints within 3 weeks. For valid complaints, we will offer a solution as quickly as possible and no later than 3 months after the complaint has been made. Complaints are recorded internally, and personal data is stored only for as long as necessary, and for a maximum of 5 years from the date of registration.

 

If the matter cannot be resolved satisfactorily, you can contact:

 

Product Recalls

We act immediately if a product does not meet our quality and safety standards. If we determine that a product is unsuitable for sale, we will recall it, even if it has been on the market for an extended period.

You can read more about previous recalls below:

Recall - HDFine Series

August 2025

Read more